London Fenchurch Street railway station is a very large national hub station in City of London Corporation, London. It is managed by c2c.
Address
London Fenchurch Street station
Fenchurch Place
London
EC3M 4AJ
Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill and Coopers Row entrances to the station
Monday To Friday: 06:15:00.000 - 20:30:00.000 
Applicable Operators: Network Rail
Zone 1
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Coffee shop, public house/bar, food outlet (Seating available)
The toilets are located by the lifts at the left hand side of the Main Entrance to the station.
The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.
These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).
Outside the station
Located on main concourse
Wide range of shops
Departure Screens
Arrival Screens
Announcements
Staffed Information Point on main concourse.
Alternatively Customer Services may be contacted as follows:
Mondays - Fridays, between 08:00 - 20:00
Saturday - Sunday, between 09:00 - 16:00
Public Holidays, between 09:00 - 16:00
Closed on Christmas Day and Boxing Day
Tel: 0345 744 4422 (option 3, followed by option 3)
Email: [email protected]
Website: https://www.nationalrail.co.uk/
Phone: 03457 44 44 22
Website: https://www.c2c-online.co.uk/help-feedback/lost-property/
Monday To Friday: 08:00:00.000 - 20:00:00.000 03457 44 44 22
Website: https://www.nationalrail.co.uk/
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
First to last service daily. There are no c2c services on Christmas Day and Boxing Day
Every ticket office counter has been lowered at this station
There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance using the station help point next to the disabled toilet.
partialStation
The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station.
There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.
Sheltered: no
Cycle storage is available within a short distance of the station on Mark Lane and Crutched Friars
The Taxi rank is immediately outside the main entrance on Fenchurch Street.
Rail replacement buses will stop outside HSBC on Fenchurch Street.
Aldgate Bus Station.
Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here
London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit
London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit.
Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit.
London City Airport - Docklands Light Railway from Tower Gateway
(Links open in a new window)