Ticket Office
In the booking hall
Monday To Friday: 07:00:00.000 - 20:00:00.000Saturday: 08:00:00.000 - 18:00:00.000
Sunday: 10:00:00.000 - 16:00:00.000
Five Ways railway station is a station on the Birmingham New Street - Barnt Green Line in Edgbaston, Birmingham. It is managed by West Midlands Railway.
Address
Five Ways station
Islington Row
Edgbaston
West Midlands
B15 1SF
In the booking hall
Monday To Friday: 07:00:00.000 - 20:00:00.000 
Applicable Operators: West Midlands Trains
The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Friday 07:00 - 20:00, Saturday 08:00-18:00 and Sunday 10:00-16:00.
Departure Screens
Announcements
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
** Five Ways is accredited by the Secure Station Scheme**
Website: https://www.nationalrail.co.uk/
0800 0248998
Website: https://www.nationalrail.co.uk/
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
On both platforms
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Monday To Friday: 07:00:00.000 - 20:00:00.000 partialStation
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Sheltered: no
Crown 0121 444 4444 BBs 0121 693 3333 TOA 0121 427 8888
In the event of engineering the bus/coach will collect from: Public service bus stops outside the station
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