Great Malvern Railway Station

Facilities

Great Malvern railway station is a medium sized station in Malvern, Worcestershire. It is managed by West Midlands Railway.

Address

Great Malvern station
Station Approach
Malvern
Worcestershire
WR14 3AL

Tickets

Ticket Office
Yes

On platform towards Worcester

Monday To Friday: 06:00:00.000 - 17:00:00.000
Saturday: 07:00:00.000 - 14:00:00.000
Sunday: Closed
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
No
Penalty Fares
Yes

Applicable Operators: West Midlands Trains

Smartcard Topup
No

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
Yes
Trolleys
No
Station Buffet
No
Toilets
Yes

The toilets are located in the Booking Hall (shared facility for Ladies and Gents). The accessible toilets (non-RADAR) are located in the Booking Hall. All toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.

Baby Change Facilities
No
Showers Available
No
Public Telephones
Yes
WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Great Malvern Station is accredited by the Secure Station Scheme**

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
No

Accessibility

Help Line
Yes

0800 0248998

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points
Yes

CIS System

Staff Assistance Available
Yes

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Monday To Friday: 06:00:00.000 - 17:00:00.000
Saturday: 07:00:00.000 - 14:00:00.000
Induction Loop
Yes
Accessible Ticket Machines
No
Accessible Ticket Counter
No
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.

Step Free Access
Yes

partialStation

Improvement works to the station roof will run from 21st May 2022 to 19th November 2022. During this time, we can not accept mobility scooters for boarding or alighting at this station.  Customers will be transferred to Malvern Link station by road transport (a 1.2 mile journey totalling 7 minutes) in order to continue their journey. 

Please allow an additional 15 minutes at the start and end of your journey in consideration of your road transfer.  Customers travelling using a wheelchair will be able to board and alight the service as normal. 

This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Ticket Gates
No
Impaired Mobility Set Down
No
Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 14

Sheltered: no

Storage Type: Stands

Car Park
Yes

Phone: 0330 123 5247

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: SABA UK

Spaces: 122

Taxi Rank
Yes

Smiths 01684 568686

Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

In the event of engineering the bus/coach will collect from: On the station car park at Platform 1.

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Great Malvern Railway Station at other websites

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