Great Malvern Railway Station

Ticket Office

On platform towards Worcester

Monday To Friday: 06:00 - 17:00
Saturday: 07:00 - 14:00
Sunday: Closed

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

The toilets are located in the Booking Hall (shared facility for Ladies and Gents). The accessible toilets (non-RADAR) are located in the Booking Hall. All toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.

Baby Change Facilities

Showers Available

Public Telephones

Cards and Coins

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Great Malvern Station is accredited by the Secure Station Scheme**

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)

Website: https://www.nationalrail.co.uk/

Passenger Help Points

CIS System

Staff Assistance Available

This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.

We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).

  Please contact West Midlands Railway Passenger Assist team on 0800 0248998

Monday To Friday: 06:00 - 17:00
Saturday: 07:00 - 14:00

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.

Step Free Access

Whole station

Level access to Birmingham platform and booking hall - also level via side gate. Step-free access to Hereford platform (platform 2) via slope. Access between platforms via subway with 23 steps down and up or step-free route via street - long distance including pavement. Handrail on one side only for part of subway. No handrail on ramp leading to Hereford platform. Small car parks on both sides of station. Additional side gate to Hereford platform.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 14

Sheltered: no

Storage Type: Stands

Car Park

Website: https://uk.parkindigo.com/en/west-midlands-trains

Phone: 0330 1235 247

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Indigo

Spaces: 122

Taxi Rank

Smiths 01684 568686

Bus Services

Metro Link

Airport Link

Rail Replacement Services

In the event of engineering the bus/coach will collect from: On the station car park at Platform 1.

Cycle Hire

Port Link

Car Hire