Great Bentley Railway Station

Ticket Office

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Greater Anglia

Smartcard Topup

Smartcard Notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Toilets are located on Platform 2 (for trains towards Thorpe-le-Soken, Clacton, and Walton-on-the-Naze). Planned opening times for toilet facilities at this station are:

Monday to Friday 07:00-13:00Saturday ClosedSunday and Bank Holidays Closed

Please note that due to any unforeseen circumstances, these planned opening times are subject to change.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 028 28 78

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Help points can be found at the following location(s):

• Platform 2 (for trains towards Thorpe-le-Soken, Clacton, and Walton-on-the-Naze) - Just beyond the sheltered waiting area but before the toilets, fixed to the platform-facing wall of the former station building

Staff Assistance Available

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By calling 0345 600 7245 (option 4)
• By selecting the help button on one of the two ticket machines at this station
• By using the Help Point at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Induction Loop

Accessible Ticket Machines

Please note, in order to prevent any antisocial behaviour we are not accepting cash payments at this station's ticket machines until further notice.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

This station has step free access to both platforms from Plough Road, with approximately 30 metres between the two entrances which are either side of the level crossing.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 10

Sheltered: yes

Location: There is a sheltered cycle parking area with five cycle stands which can be located next to the entrance to Platform 2 (for trains towards Thorpe-le-Soken, Clacton, and Walton-on-the-Naze).

Storage Type: Stands

Car Park

Phone: 0845 600 7245

Website: https://www.nationalrail.co.uk/

Operator: Greater Anglia

Spaces: 6

Taxi Rank

Bus Services

Local buses serve Colchester, Clacton, and Brightlingsea

Metro Link

Airport Link

Rail Replacement Services

Rail replacement bus services pick up and drop off at the bus stops on Plough Road, before the level crossing.

Cycle Hire

Port Link

Car Hire