Grays Railway Station

Ticket Office

Platform 1 booking hall and Platforms 2/3 entrance

Monday To Friday: 05:30:00.000 - 19:00:00.000
Saturday: 07:00:00.000 - 19:00:00.000
Sunday: 08:15:00.000 - 18:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster top-up is only available from the self-service ticket machines

The nearest Oyster Ticket Shop that can issue a new Oyster Card is Dave's News, 81 High Street, Grays. RM17 6NX.

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: c2c

Smartcard Topup

Smartcard Notes

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Coffee shop located on platform 1

Toilets

The toilets are located on Platform 1.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

Newspaper kiosk in booking hall on platform 1

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Monday - Friday, 08:00 - 20:00

Saturday - Sunday, 09:00 - 16:00

Public Holidays, 09:00 - 16:00

Closed Christmas Day and Boxing Day

0345 744 4422 (option 3, followed by option 3)

[email protected]

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 03457 44 44 22

Website: https://www.c2c-online.co.uk/help-feedback/lost-property/

Monday To Friday: 08:00:00.000 - 20:00:00.000
Weekend: 09:00:00.000 - 16:00:00.000
: 09:00:00.000 - 16:00:00.000

Help Line

03457 44 44 22

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Platform 1. This can be accessed using a radar key.

Step Free Access

Whole station

There are no lifts at the station, but step free access is available from Station Approach to platform 1 and Crown Road to platforms 2/3

Ticket Gates

Impaired Mobility Set Down

Outside either entrance on Station Approach or Crown Road

Wheelchairs Available

Cycle Storage

Spaces: 78

Sheltered: yes

Location: At entrance to station car park and on Crown Road near to bus stops

Storage Type: Stands

Car Park

Please note that the Off Peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday. Saturday and Sunday rates apply to Bank Holidays. Premier Reserved Parking - £1,624.00 for an Annual Ticket

Phone: 0845 050 70 80

Website: http://www.ncp.co.uk

Name: Station Car Park

Operator: National Car Parks Ltd

Spaces: 168

Taxi Rank

Yes, located on Crown Road adjacent to exit from platforms 2/3

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Exit the station via platforms 2/3 and turn left onto Crown Road:

- If travelling towards Rainham/Upminster/London, use bus bay 1

- If travelling towards Tilbury/Southend, use bus bay 8

Cycle Hire

Port Link

Car Hire