Gatwick Airport Railway Station

Facilities

Gatwick Airport railway station is a very large regional interchange station in West Sussex. It is managed by Gatwick Express.

Address

Gatwick Airport station
South Terminal
Gatwick Airport
West Sussex
RH6 0RD

Tickets

Ticket Office
No
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
Yes
Oyster Topup
Yes
Oyster Validator
Yes
Oyster Notes
Yes

Oyster top-up is only available from the self-service ticket machine.

Smartcards Issued
No
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Southern, Thameslink, Gatwick Express

Smartcard Topup
No
Smartcard Notes
Yes

For more information on using the Southern or Thameslink 'Key' smartcards, please visit their websites.

Facilities

First Class Lounge
No
Seated Area
No
Waiting Room
Yes

Heated waiting areas are available on platforms

Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

Platforms 1 and 2 and within the airport terminal.

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
No
WiFi
No
Web Kiosk
No
Post Box
Yes

Located in the Airport Terminal

Tourist Information Office
No
Cash Machine
Yes

Located outside the station as well as on concourse

Bureau De Change
Yes
Retail Outlets
Yes

Available in the airport terminal.

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Left Luggage
Yes

Available in the airport terminal. Visit the London Gatwick Airport website for more information.

Website: https://www.gatwickairport.com/premium-services/luggage-storage.html

Lost Property
Yes

Lost property | Gatwick Express

Phone: 0345 850 1530

Website: https://www.gatwickexpress.com/lostproperty

Accessibility

Help Line
Yes

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:Phone - 0800 138 1016 Textphone - 0800 138 1018

Website: https://www.gatwickexpress.com/help-and-support/contact-us

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Gatwick Express.

Passenger Help Points
Yes
Staff Assistance Available
No

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. On-train staff are also available to assist you on and off some services.

Induction Loop
No
Accessible Ticket Machines
Yes
Accessible Ticket Counter
No
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes
Step Free Access
Yes

Whole station

The assistance meeting point is at the assistance desk on the main concourse.

Ticket Gates
Yes
Impaired Mobility Set Down
Yes

Assistance is available within the station, and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the Gatwick Express assisted travel team for further information.

Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes
Car Park
No

Website: https://www.gatwickairport.com/parking.html

Name: Airport Car Park

Operator: Gatwick Airport

Taxi Rank
Yes

Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex

Bus Services
Yes

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Metro Link
No
Airport Link
Yes

Large international airport, the South Terminal is located adjacent to station. For flights to/from the North Terminal a short walk and monorail ride is necessary.

Rail Replacement Services
Yes

The upper level of the bus station.

The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.

Cycle Hire
No
Port Link
No
Car Hire
Yes

Yes, various companies operate from both North and South airport terminals, 200 yards from the station.

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