Hayes & Harlington Railway Station

Ticket Office

The ticket office is located within the station entrance

Monday To Friday: 06:10:00.000 - 19:10:00.000
Saturday: 06:10:00.000 - 19:10:00.000
Sunday: 06:30:00.000 - 21:30:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster cards can only be purchased from ticket machines. 

Zone 5

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Great Western Railway

Travelcard Zone

Zone 5

Smartcard Topup

Smartcard Notes

Travelling with Contactless is available

First Class Lounge

Seated Area

A waiting room is available on platform 3 and covered seats are available on platforms 3&4

Waiting Room

• An accessible, heated waiting room with automatic door opening is located on Platform 3. 
• The waiting room is open from first to last train.

Trolleys

Station Buffet

Toilets

• Toilets are located on platform 4&5

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://tfl.gov.uk/help-and-contact/lost-property

Help Line

0343 222 1234

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail .

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

Passenger Help Points

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Staff Assistance Available

Staff are available to assist from first to last train.

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.

Step Free Access

Whole station

• Accessibility Category A. This station has step free access to all platforms
• Staff ramp assistance is always available.
• Accessible seating is available on platforms 3,4 and 5.
• Wheelchairs available from first to last train.

Ticket Gates

Hayes and Harlington has a Secure Station accreditation

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Car Park

Website: https://www.ncp.co.uk/find-a-car-park/car-parks/hayes-and-harlington/

Spaces: 118

Taxi Rank

Bus Services

Transport for London Buses operate from outside the station.

Information to plan your onward journey is available below.

Metro Link

Airport Link

Elizabeth Line service to London Heathrow.

Alternatively, you can take 350 bus from Bus Stop L to Heathrow.

Rail Replacement Services

Bus stop E and L outside station entrance (both directions)

Cycle Hire

Port Link

Car Hire