Hackbridge Railway Station

Facilities

Hackbridge railway station is a small staffed station in Sutton, London. It is managed by Southern.

Address

Hackbridge station
London Road
Wallington
London
SM6 7BJ

Tickets

Ticket Office

Monday To Friday: 06:10:00.000 - 19:35:00.000
Saturday: 07:30:00.000 - 14:35:00.000
Sunday: Closed

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southern, Thameslink

Travelcard Zone

Zone 4

Smartcard Topup

Smartcard Notes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Facilities

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Left Luggage

Lost Property

If you have lost something at one of our stations or onboard our trains, please visit our website and use the webform to register your lost item. As some of our trains serve stations which are managed by other train operators (see below), you should also consider logging your lost item with them, just in case it's been handed in at one of their stations. ThameslinkSouth Western RailwaySoutheasternTransport for London including London OvergroundLondon North Western Railway If you have found an item of lost property, please hand it in to a member of staff.

Website: https://www.southernrailway.com/lostproperty

Accessibility

Help Line

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on: Phone - 0800 138 1016Textphone - 0800 138 1018

Phone: 0800 138 1016

Website: https://www.southernrailway.com/travel-information/travel-help/assisted-travel

Assistance can be pre booked up to two hours before departure by contacting .

If you choose to travel unbooked (turn up and go), when this station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

You can also arrange assistance by:

Pressing the “emergency & assisted travel” button on a station Help Point
Calling our Assisted Travel team on: 0800 138 1016
Texting us on: 0800 138 1018

We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Passenger Help Points

The Assistance Meeting point is by the Help Point on platform 1.

Staff Assistance Available

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Monday To Friday: 06:10:00.000 - 19:35:00.000
Saturday: 07:30:00.000 - 14:00:00.000
Sunday: Closed

Induction Loop

Accessible Ticket Machines

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

This is a Category B2 station: Level access to both platforms. Step-free access between platforms is via the street (length above 400m and steep gradient).

The Assistance Meeting point is by the Help Point on platform 1.

Ticket Gates

Impaired Mobility Set Down