Hever Railway Station

Ticket Office

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southern

Smartcard Topup

Smartcard Notes

For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.nationalrail.co.uk/

Help Line

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on: Phone - 0800 138 1016Textphone - 0800 138 1018

Phone: 0800 138 1016

Website: https://www.southernrailway.com/travel-information/travel-help/assisted-travel

Assistance can be pre booked up to two hours before departure by contacting .

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point
• Calling our Assisted Travel team on: 0800 138 1016
• Texting us on: 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

.

Passenger Help Points

Staff Assistance Available

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are not usually available, however on-train staff are available to assist you on and off some services.

Induction Loop

Accessible Ticket Machines

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

This is a Category B3 station: Level access to Platform 2 (to Uckfield). Steps to Platform 1 (to London).

Assistance Meeting Point is the Help Point.

Ticket Gates

Impaired Mobility Set Down

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station, maximum wait time of 30 minutes

Wheelchairs Available

Cycle Storage

Spaces: 8

Location: On Platform 2

Cycles are left at owners risk. Abandoned cycles may be removed.

Storage Type: Stands

Car Park

Taxi Rank

No

Bus Services

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Metro Link

Airport Link

Rail Replacement Services

The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.

Cycle Hire

Port Link

Car Hire