Hereford Railway Station

Ticket Office

The ticket office is inside the station building.

Monday Tuesday Wednesday Thursday Friday Saturday: 05:15:00.000 - 18:40:00.000
Sunday: 09:15:00.000 - 18:40:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Transport for Wales

Smartcard Topup

Smartcard Notes

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.

First Class Lounge

Seated Area

Waiting Room

Monday Tuesday Wednesday Thursday Friday Saturday: 05:15:00.000 - 22:00:00.000
Sunday: 09:00:00.000 - 22:00:00.000

Trolleys

Station Buffet

Café

Toilets

The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 03333 211 202

Website: https://www.nationalrail.co.uk/

Help Line

03333 211202

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Monday Tuesday Wednesday Thursday Friday Saturday: 06:00:00.000 - 22:00:00.000
Sunday: 09:00:00.000 - 22:00:00.000

Induction Loop

Accessible Ticket Machines

The ticket machine(s) take cash, and major debit and credit cards.

The ticket machines are only accessible during ticket office opening hours.

Accessible Ticket Counter

A low level counter is available at the Ticket Office.

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

Category B.

Step free access through the ticket hall to Platform 3 and 4.

A footbridge lifts connects Platforms 1 and 2.

Ticket Gates

Impaired Mobility Set Down

Set down and pick up in the station car park, adjacent to the station building.

Wheelchairs Available

Cycle Storage

Spaces: 50

Sheltered: yes

Location: Cycle parking is provided at four locations. 5 sheffield stands, under a shelter providing for up to 10 spaces for bicycles are located at the southern end of Platform 3. 5 Sheffield stands, providing for up to 10 bicycles to be parked are located in a shelter on the traffic island as you enter from Station Approach. 10 Sheffield stands, under two shelters providing for up to 20 spaces for bicycles, are located in an area marked cycle storage to the left of the main station entrance. A further five Sheffield stands, offering 10 spaces are also located nearby.

Storage Type: Stands

Car Park

Website: https://www.apcoa.co.uk/tfwr

Name: Main Car Park

Operator: APCOA

Spaces: 175

Taxi Rank

Taxi rank in the station car park, adjacent to the station building.

Bus Services

Metro Link

Airport Link

Rail Replacement Services

The rail replacement bus stop is at the front of the station.

Cycle Hire

Port Link

Car Hire