Hastings Railway Station

Facilities

Hastings railway station is a large station on the Hastings - Ashford Line in East Sussex. It is managed by Southeastern.

Address

Hastings station
Station Approach
off Havelock Road
Hastings
East Sussex
TN34 1BA

Tickets

Ticket Office

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southeastern

Smartcard Topup

Smartcard Notes

Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Coffee shop

Toilets

Booking Hall - Available during staffing hours

Baby Change Facilities

Booking hall- Available during staffing hours

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

in booking hall

Bureau De Change

Retail Outlets

W H smith

CCTV

Customer Information Service

Departure Screens

Announcements

Arrival Screens

Customer Service

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.

Passenger Help Points

On platform

Staff Assistance Available

Assistance/Help available from station staff from First to Last trains.

Monday To Friday: 05:50 - 20:30
Saturday: 05:50 - 20:30
Sunday: 06:30 - 20:30

Induction Loop

Accessible Ticket Machines

booking hall

Accessible Ticket Counter

There are standing height and wheelchair height ticket counters available.

Train Access Ramp

NKS (RADAR) Toilets

Booking Hall - Available during staffing hours

Step Free Access

Whole station

This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brightton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.

Ticket Gates