Holyhead Railway Station

Ticket Office

Inside the ferry terminal.

Monday To Friday: 06:10:00.000 - 19:10:00.000
Saturday: 06:10:00.000 - 19:10:00.000
Sunday: 10:30:00.000 - 17:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Transport for Wales

Smartcard Topup

Smartcard Notes

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

The toilets are located within the Ferry Terminal. The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Located in the ferry terminal

Tourist Information Office

Cash Machine

Located on the concourse.

Bureau De Change

Retail Outlets

Port shop for gifts, hot and cold drinks, light refreshments to eat in or take away

CCTV

Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 03333 211 202

Website: https://www.nationalrail.co.uk/

Help Line

03333 211202

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

Monday to Friday 00:00 to 23:59 (24 hours)

Saturday 00:01 to 21:45

Sunday 07:00 to 00:00

Saturday: 00:00:00.000 - 21:45:00.000
Sunday: 07:00:00.000 - 00:00:00.000

Induction Loop

Accessible Ticket Machines

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

Category B

Step free access is via the Celtic Gateway Bridge, the ferry terminal, or via gates on to the platforms either side of Stena House.

Transferring between platforms is step-free however distance between ferry terminal and Platform 1 is approximately 200m.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 10

Sheltered: no

Location: On Platform 2 by the gate (in ferry port area).

5 Sheffield Stands

Storage Type: Stands

Car Park

Phone: 0344 7707070

Website: https://www.nationalrail.co.uk/

Name: Black Bridge

Operator: Horizon Parking Ltd

Spaces: 35

Taxi Rank

Taxi rank on access road to ferry terminal.

Bus Services

For the nearest bus stop, walk across the footbridge and turn right onto Victoria Road.

Metro Link

Airport Link

Rail Replacement Services

The rail replacement bus stop is on the access road to Holyhead Port

Cycle Hire

Port Link

Holyhead Port terminal immediately adjacent to station offering timetabled services to Dublin Ferry Port.

Car Hire