Hemel Hempstead Railway Station (HML)

Hemel Hempstead railway station is a large station on the Euston - Rugby Line in Hertfordshire. It is managed by London Northwestern Railway.

Address

Hemel Hempstead station
London Road
Hemel Hempstead
Hertfordshire
HP3 9BQ

Ticket Office

There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park. These machines accept card payment only.

Monday To Friday: 06:00:00.000 - 20:00:00.000
Saturday: 07:00:00.000 - 20:00:00.000
Sunday: 08:00:00.000 - 19:00:00.000

Pre-purchase Collection

Penalty Fares

Applicable Operators: West Midlands Trains

Toilets

The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.

Baby Change Facilities

Tourist Information Office

Customer Information Service

Departure Screens

Announcements

Customer Service

Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day

**Hemel Hempsted is accredited by the Secure Station Scheme**

Left Luggage

Website: https://www.nationalrail.co.uk/

Help Line

0800 0248 997

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.

Monday To Friday: 06:00:00.000 - 20:00:00.000
Saturday: 07:00:00.000 - 19:00:00.000
Sunday: 08:00:00.000 - 19:00:00.000

Accessible Ticket Machines

Card payment only.

Accessible Ticket Counter

NKS (RADAR) Toilets

The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.

Step Free Access

Whole station

This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Impaired Mobility Set Down

Wheelchairs Available