Herne Bay Railway Station

Facilities

Herne Bay railway station is a medium sized station on the Gravesend and Swanley - Margate Line in Kent. It is managed by Southeastern.

Address

Herne Bay station
The Circus
Herne Bay
Kent
CT6 8PJ

Ticket Office

On way in to access trains

Monday To Friday: 06:10:00.000 - 19:00:00.000
Saturday: 06:10:00.000 - 19:00:00.000
Sunday: 09:10:00.000 - 16:00:00.000

Pre-purchase Collection

Penalty Fares

Applicable Operators: Southeastern

Smartcard Notes

Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Station Buffet

Coffee shop

Toilets

Platform 2 - Available during staffing hours

Baby Change Facilities

Platform 2- Available during staffing hours

Post Box

Outside the station

Tourist Information Office

Retail Outlets

newspapers

Customer Information Service

Departure Screens

Announcements

Customer Service

0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Passenger Help Points

On platform

Staff Assistance Available

Monday To Friday: 06:10:00.000 - 19:00:00.000
Saturday: 06:10:00.000 - 19:00:00.000
Sunday: 09:10:00.000 - 16:00:00.000

Accessible Ticket Machines

platform 2

Accessible Ticket Counter

There are standing height and wheelchair height ticket counters available.

NKS (RADAR) Toilets

Platform 2 - Available during staffing hours

Step Free Access

partialStation

Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services away from London direct from the station entrance. There is no step free access to Platform 1. Only Stepped access via the station subway to platform 1 for services towards London. No step free interchange between platforms.

Impaired Mobility Set Down