Hartlepool Railway Station

Ticket Office

Ticket office accepts cast and card, ticket machine is card only

Monday Tuesday Wednesday Thursday Friday Saturday: 07:00:00.000 - 18:20:00.000
Saturday: 07:00:00.000 - 18:20:00.000
Sunday: Closed

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Northern

Smartcard Topup

Smartcard Notes

More information at www.northernrailway.co.uk/smart

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Cafe and Craft Ale bar, both within station vacinity

Toilets

Baby Change Facilities

Available when accessible toilets are open

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

08002006060

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 138 5560 text relay 18001 0800 138 5560

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Help points are outside the lifts on the platform and concourse lift entrances

Staff Assistance Available

Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.

Monday Tuesday Wednesday Thursday Friday Saturday: 07:00:00.000 - 19:00:00.000
Sunday: Closed

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

• Category A Station

There are lifts to all platforms

To find our more about travelling around this station, please see the 360 map click here

Ticket Gates

Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.

Impaired Mobility Set Down

Step free access from car park to station entrance

Wheelchairs Available

Cycle Storage

Spaces: 8

Sheltered: yes

Location: Cycle Hoops are under the platform canapy on platform 2

Storage Type: Stands

Car Park

Phone: 0800 200 6060

Website: https://www.nationalrail.co.uk/

Name: Station Car Park - Operated by Hartlepool Council

Operator: Local Council - 70 spaces

Spaces: 125

Taxi Rank

Bus Services

Busline 0871 200 2233

Metro Link

Airport Link

Rail Replacement Services

Replacement transport will pick up/drop off at the station front.

Cycle Hire

Not available at this station.

Port Link

Car Hire