Hartlepool Railway Station

Facilities

Hartlepool railway station is a medium sized station on the Stockton - Newcastle Line in Hartlepool Borough. It is managed by Northern.

Address

Hartlepool station
Station Approach
Hartlepool
County Durham
TS24 7ED

Tickets

Ticket Office
Yes

On main platform near exit

Accepts cards only

Monday To Friday: 07:00:00.000 - 13:30:00.000
Saturday: 07:00:00.000 - 13:30:00.000
Sunday: Closed
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
No
Penalty Fares
Yes

Applicable Operators: Northern

Smartcard Topup
Yes
Smartcard Notes
Yes

More information at www.northernrailway.co.uk/smart

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes
Toilets
Yes

These toilets are available during ticket office opening hours using a RADAR Key

Baby Change Facilities
No
Showers Available
No
Public Telephones
Yes
WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

08002006060

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
No

Accessibility

Help Line
Yes

0800 138 5560 text relay 18001 0800 138 5560

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points
No
Staff Assistance Available
Yes
Monday To Friday: 06:35:00.000 - 13:05:00.000
Saturday: 07:25:00.000 - 13:55:00.000
Sunday: Closed
Induction Loop
Yes
Accessible Ticket Machines
Yes
Accessible Ticket Counter
No
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes
Step Free Access
Yes

Whole station

There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.

To find our more about travelling around this station, please see the 360 map click here

Ticket Gates
Yes

Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.

Impaired Mobility Set Down
Yes

Step free access from car park to station entrance

Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 8

Sheltered: no

Location: Platform 2

Storage Type: Stands

Car Park
No

Phone: 0800 200 6060

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Local Council - 70 spaces

Taxi Rank
Yes

https://www.northernrailway.co.uk/tickets/cab4you

Bus Services
Yes

Busline 0871 200 2233

Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Replacement transport will pick up/drop off at the station front.

Cycle Hire
Yes

Not available at this station.

Port Link
No
Car Hire
No

Things near Hartlepool Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.