Harwich International Railway Station

Ticket Office

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Greater Anglia

Smartcard Topup

Smartcard Notes

Tickets can be collected on Smartcard at this station

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Self-service vending machines providing hot and cold drinks and snacks are available inside the ferry terminal building which is usually closed between 09:00 and 17:00, although an intercom remains available during these times.

Toilets

An accessible toilet is available, although a radar key is not required to access this facility. The toilets are located in the ferry terminal building which is usually closed between 09:00 and 17:00, although an intercom remains available during these times.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

Passport Photo Booth

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 028 28 78

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Help points can be found at the following location(s):

• Platform 1 - Next to the ferry terminal entrance / exit onto the platform, fixed to the platform-facing wall of the station building
• Platforms 2/3 - Next to the information poster boards

Staff Assistance Available

Station is staffed part-time with Welcome Hosts. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By calling 0345 600 7245 (option 4)
• By selecting the help button on the ticket machine at this station
• By using one of the two Help Points at this station

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

This station has step free access to all platforms with lifts available.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the platform.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 16

Sheltered: yes

Location: There are two cycle stands towards the end of the station building furthest from the ferry terminal on Platform 1. There are also six cycle stands located on Platform 2/3.

Storage Type: Stands

Car Park

Website: https://www.nationalrail.co.uk/

Name: Harwich Port Car Park

Operator: Harwich Port

Spaces: 250

Taxi Rank

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Rail replacement bus services pick up and drop off at the bus stop on East Dock Road, near the sign for long / short stay car park. For boat train services, buses will pick up and drop off from behind Platform 1.

Cycle Hire

Port Link

Sailings to The Netherlands.

Car Hire