Hayes (Kent) Railway Station

Facilities

Hayes (Kent) railway station is a medium sized station in Bromley Council, London. It is managed by Southeastern.

Address

Hayes station
Station Approach
Hayes
Greater London
BR2 7EN

Tickets

Ticket Office

On way in to access trains

Monday To Friday: 06:10 - 19:30
Saturday: 07:20 - 14:00
Sunday: Closed
: Closed

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southeastern

Travelcard Zone

Zone 5

Smartcard Topup

Smartcard Notes

Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Coffee shop and Selecta Machine available

Toilets

By the exit to the platforms- Available during staffing hours

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.

Passenger Help Points

On platform

Staff Assistance Available

This station is not continuously staffed please see staffing times for details of when staff are available.

Monday To Friday: 06:10 - 19:30
Saturday: 07:20 - 14:00
Sunday: Closed
: Closed

Induction Loop

Accessible Ticket Machines

booking hall

Accessible Ticket Counter

There are standing height and wheelchair height ticket counters available.

Train Access Ramp

NKS (RADAR) Toilets

Booking Hall - Available during staffing hours

Step Free Access

Whole station

This station has step free access to all platforms. Short ramp access from car park to station entrance. Step free access to these terminal platform from station entrance via short ramp.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available