Ipswich railway station is a very large regional interchange station on the Ipswich - Norwich Line in Suffolk. It is managed by Greater Anglia.
The ticket office at this station has recently moved, and is now located at the front of the station to the left, near the multi-storey car park, and is accessible directly from the station forecourt.Monday To Friday: 05:00:00.000 - 21:20:00.000
Applicable Operators: Greater Anglia
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.
There are male and female toilets located in the station buildings on Platform 2 (for Intercity trains towards London), towards the tunnel-end of the platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 04:00 - 22:00Saturday 04:00 - 22:00Sunday 07:00 - 22:00
Female toilets,Male toilets
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Phone: 0800 028 28 78
We want everyone to travel with confidence. That is why, if you are planning on travelling on Greater Anglia services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer service office on the main concourse.
Ipswich station has Secure Station Acreditation
Location: There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.
Storage Types Available: Compound
Storage Type 1: Stands
Storage Type 2: Wheel Racks
'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk
'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.
Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
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