Kirby Cross Railway Station

Ticket Office

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Greater Anglia

Smartcard Topup

Smartcard Notes

Tickets can be collected on Smartcard at this station

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 028 28 78

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Help points can be found at the following location(s):

• Platform 1 (for trains towards Walton-on-the-Naze) - Adjacent to the ticket machine near the station entrance, fixed to the black post beneath the customer information screen
• Platform 2 (for trains towards Thorpe-le-Soken, Colchester, and London Liverpool Street) - Under the canopy at the far end, fixed to the platform-facing wall of the former station building

Staff Assistance Available

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By calling 0345 600 7245 (option 4)
• By selecting the help button on the ticket machine at this station
• By using one of the two Help Points at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

This station has step free access to both platforms. However, please note that Platform 1 (for trains towards Thorpe-le-Soken, Colchester, and London Liverpool Street) is only accessible via a barrow crossing across the train tracks.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 16

Sheltered: yes

Location: There is a sheltered cycle parking area providing ten spaces, as well as three cycle stands, which can all be located to the right of the main entrance to the station.

Storage Types Available: Stands

Storage Type 1: Wheel Racks

Car Park

Phone: 0345 050 7080

Website: https://www.ncp.co.uk/find-a-car-park/car-parks/kirby-cross-station-greater-anglia/

Name: Station Car Park

Operator: National Car Parks Ltd

Spaces: 16

Taxi Rank

Bus Services

Local buses stop on the main road which is approximately a three-minute walk from the station.

Metro Link

Airport Link

Rail Replacement Services

Rail replacement bus services pick up and drop off at the bus stops on Thorpe Road, at the junction with Station Road.

Cycle Hire

Port Link

Car Hire