Lancaster Railway Station

Ticket Office

Ticket machines can be found in the ticket hall and on platform 3

Monday To Friday: 05:15:00.000 - 19:45:00.000
Saturday: 05:15:00.000 - 19:45:00.000
Sunday: 09:30:00.000 - 20:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Avanti West Coast

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

Yes, located platform 4/5 and platform 3

Trolleys

Station Buffet

Toilets

The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.

Toilets are open while the station is open.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

News agent

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.​​​​​​​

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.nationalrail.co.uk/

Help Line

08000 158 123 (08000 158 124 Textphone)

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Monday To Friday: 04:50:00.000 - 23:30:00.000
Saturday: 04:50:00.000 - 23:30:00.000
Sunday: 08:00:00.000 - 22:45:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.

Step Free Access

Whole station

Category A - This station has step-free access to all platforms

Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 188

Sheltered: yes

Location: Platform 1 (south end)120 StandsPlatform 3 (middle) 16Platform 4 (North End), 12 StandsPlatform 5, 40 Stands

120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)

Storage Type: Stands

Car Park

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.Different rates apply to non rail users, please speak to a member of staff.

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Avanti West Coast

Spaces: 165

Taxi Rank

Taxi rank can be found outside the entrance adjacent to platform 3.

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.

Cycle Hire

Leisure Lakes Bikes103 Penny StreetLancaster01524 844389[email protected]www.leisurelakesbikes.com

Port Link

Car Hire