Maidenhead Railway Station

Ticket Office

At main entrance

Monday To Friday: 06:00:00.000 - 20:00:00.000
Saturday: 07:00:00.000 - 20:00:00.000
Sunday: 08:00:00.000 - 19:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Great Western Railway

Smartcard Topup

Smartcard Notes

Smartcard Accepted

First Class Lounge

Seated Area

Waiting Room

Platform 4

Trolleys

Station Buffet

Coffee shops

Toilets

Platform 4

Baby Change Facilities

Accessible WC on platform 4

Showers Available

Public Telephones

WiFi

Connect to "GWR Free Station WiFi"

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

WHSmith, Coffee shops

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

08001 971 329 or 18001 0800 197 1329 (Textphone)

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

Meeting point: Ticket Office.

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

From 6th November 2023 to Autumn 2024 this station is a Step-free category B3 station - “Some step-free access, may be in one direction only.” Platforms 1, 4 and 5 have step free access with Platform 1's step free access only via the Shoppenhangers Road Car Park. Passengers travelling from West of Maidenhead (Reading direction) and alighting at Maidenhead, have step free access.

Platform 2 and 3 have no step free access. This means any passengers alighting at Maidenhead and travelling from the London direction, have no step free access. Customers starting their journey at Maidenhead and needing to travel West will be effected.

If you require step free access you can circulate via the nearest station or you can contact GWR Passenger Assist team on 0800 197 1329 who can assist.

Ticket Gates

Impaired Mobility Set Down

Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.

Wheelchairs Available

Cycle Storage

Sheltered: yes

Location: Front of Station

Please note cycles can be carried on our trains free of charge.

Storage Types Available: Stands

Storage Type 1: Wheel Racks

Car Park

Taxi Rank

Taxi rank is available at the station entrance.

Bus Services

Metro Link

Airport Link

Change at Reading for trains to Gatwick Airport, Bristol Temple Meads for the bus link to Bristol Airport, and Hayes & Harlington for Elizabeth Line services to Heathrow

Rail Replacement Services

Station forecourt

Cycle Hire

No

Port Link

Car Hire