Maidstone East Railway Station

Facilities

Maidstone East railway station is a large station on the Chislehurst - Ashford Line in Kent. It is managed by Southeastern.

Address

Maidstone East station
Station Road
Maidstone
Kent
ME14 1QN

Tickets

Ticket Office
Yes

On overbridge of station

Monday To Friday: 06:00:00.000 - 20:00:00.000
Saturday: 06:00:00.000 - 20:00:00.000
Sunday: 07:45:00.000 - 20:00:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
No
Penalty Fares
Yes

Applicable Operators: Southeastern

Smartcard Topup
Yes
Smartcard Notes
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
Yes

Heated waiting Rooms on the platforms only available when staff are present

Trolleys
No
Station Buffet
Yes

Coffee shop

Toilets
Yes

Platform 1 - Available during staffing hours

Baby Change Facilities
Yes

Platform 1- Available during staffing hours

Showers Available
No
Public Telephones
Yes
WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
Yes

newspapers

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

0345 322 7021

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) by station staff is available nearly all the time trains are running (See staffing times). There are on train staff able to offer assistance on and off  all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the office on platform 1 or if on platform 2/3 you can use the Help Point to get the staff's attention. 

Outside of Station staffing times, either wait on the platform and get the on train staffs attention or use the Help Points located on the platforms.

Passenger Help Points
Yes

On platform

Staff Assistance Available
Yes
Monday To Friday: 05:30:00.000 - 01:00:00.000
Saturday: 05:30:00.000 - 01:00:00.000
Sunday: 07:00:00.000 - 23:59:00.000
Induction Loop
Yes
Accessible Ticket Machines
Yes

platform 1

Accessible Ticket Counter
No
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Platform 1- Available during staffing hours

Step Free Access
Yes

partialStation

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from the main side entrance. Step free access to platform 2 for services away from London. Step free access to platform 3, terminal platform, for services towards London. There is step free interchange via road and steep paths in excess of 200 metres. From the Ticket office the step free access to all platforms is via the station forecourt.

Ticket Gates
No
Impaired Mobility Set Down
No
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 40

Sheltered: no

Location: Platform 1 and Platform 2/3

You may leave your cycle in the rack provided however you do so at your own risk.

Storage Type: Stands

Car Park
Yes

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Phone: 0330 333 9232

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: APCOA Parking

Spaces: 524

Taxi Rank
Yes

Platform 1 exit

Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Bus stop N on Week St.

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Maidstone East Railway Station at other websites

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