Maidstone East Railway Station

Facilities

Maidstone East railway station is a large station on the Chislehurst - Ashford Line in Kent. It is managed by Southeastern.

Address

Maidstone East station
Station Road
Maidstone
Kent
ME14 1QN

Tickets

Ticket Office

On overbridge of station

Monday To Friday: 06:00:00.000 - 20:00:00.000
Saturday: 06:00:00.000 - 20:00:00.000
Sunday: 07:45:00.000 - 20:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southeastern

Smartcard Topup

Smartcard Notes

Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge

Seated Area

Waiting Room

Heated waiting Rooms on the platforms only available when staff are present

Trolleys

Station Buffet

Coffee shop

Toilets

Platform 1 - Available during staffing hours

Baby Change Facilities

Platform 1- Available during staffing hours

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

newspapers

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) by station staff is available nearly all the time trains are running (See staffing times). There are on train staff able to offer assistance on and off all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 1 or if on platform 2/3 you can use the Help Point to get the staff's attention.

Outside of Station staffing times, either wait on the platform and get the on train staffs attention or use the Help Points located on the platforms.

Passenger Help Points

On platform

Staff Assistance Available

Monday To Friday: 05:30:00.000 - 01:00:00.000
Saturday: 05:30:00.000 - 01:00:00.000
Sunday: 07:00:00.000 - 23:59:00.000

Induction Loop

Accessible Ticket Machines

platform 1

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Platform 1- Available during staffing hours

Step Free Access

partialStation

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from the main side entrance. Step free access to platform 2 for services away from London. Step free access to platform 3, terminal platform, for services towards London. There is step free interchange via road and steep paths in excess of 200 metres. From the Ticket office the step free access to all platforms is via the station forecourt.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available