Maidstone West Railway Station

Facilities

Maidstone West railway station is a small staffed station in Kent. It is managed by Southeastern.

Address

Maidstone West station
Station Approach
off The Broadway
Maidstone
Kent
ME16 8RJ

Tickets

Ticket Office
Yes

On way in to access trains via the booking hall

Monday To Friday: 06:15:00.000 - 12:50:00.000
Saturday: 06:10:00.000 - 12:50:00.000
Sunday: Closed
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
No
Penalty Fares
Yes

Applicable Operators: Southeastern

Smartcard Topup
Yes
Smartcard Notes
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes

Coffee shop and Selecta vending machine

Toilets
Yes

On platform 2- Available during staffing hours

Baby Change Facilities
No
Showers Available
No
Public Telephones
Yes
WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

0345 322 7021

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the office on platform 2.

Passenger Help Points
Yes

On platform

Staff Assistance Available
No
Induction Loop
Yes
Accessible Ticket Machines
Yes

booking hall

Accessible Ticket Counter
Yes

Counters can be raised or lowered to suit all customers

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

On platform 2- Available during staffing hours

Step Free Access
Yes

partialStation

Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.

Ticket Gates
No
Impaired Mobility Set Down
No
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 44

Sheltered: yes

Location: Platform 2

You may leave your cycle in the rack provided however you do so at your own risk.

Storage Type: Stands

Car Park
Yes

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Phone: 0330 333 9232

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: APCOA Parking

Spaces: 54

Taxi Rank
Yes

in approach road

Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Replacement bus stop in station approach.

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Maidstone West Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.