Maidstone West Railway Station

Facilities

Maidstone West railway station is a small staffed station in Kent. It is managed by Southeastern.

Address

Maidstone West station
Station Approach
off The Broadway
Maidstone
Kent
ME16 8RJ

Tickets

Ticket Office

On way in to access trains via the booking hall

Monday To Friday: 06:15 - 12:50
Saturday: 06:10 - 12:50
Sunday: Closed

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southeastern

Smartcard Topup

Smartcard Notes

Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Coffee shop

Toilets

Platform 2- Available during staffing hours

Baby Change Facilities

Showers Available

Public Telephones

Cards and Coins

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Arrival Screens

Customer Service

0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 2.

Passenger Help Points

On platform

Staff Assistance Available

This station is not continuously staffed please see staffing times for details of when staff assistance is available.

Induction Loop

Accessible Ticket Machines

booking hall

Accessible Ticket Counter

Counters can be raised or lowered to suit all customers

Train Access Ramp

NKS (RADAR) Toilets

On platform 2- Available during staffing hours

Step Free Access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available