Merstham railway station is a medium sized station on the Windmill Bridge Junction - Brighton Line in Surrey. It is managed by Southern.
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Applicable Operators: Southern
For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on: Phone - 0800 138 1016Textphone - 0800 138 1018
Phone: 0800 138 1016
Assistance can be pre booked up to two hours before departure by contacting .
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.Monday To Friday: 05:50:00.000 - 20:30:00.000
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
This is a Category B2 station: Level access to platform 1 (to London) from main entrance. Step-free access to platform 2 (to Redhill) from rear entrance via steep access path, route approximately 1100m from main entrance. No step-free interchange between platforms.
Assistance Meeting Point is the Ticket Office.
Located at the front of the station
Location: Station front, Platforms 1 and 2
Cycles are left at owners risk. Abandoned cycles may be removed.
Storage Type: Stands
Phone: 01895 262122
Name: Station Car Park
Operator: APCOA Parking UK
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.
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