Mortlake Railway Station

Facilities

Mortlake railway station is a large station in Richmond upon Thames, London. It is managed by South Western Railway.

Address

Mortlake station
Sheen Lane
Mortlake
Greater London
SW14 8LN

Tickets

Ticket Office
Yes

On Platform 2

Monday To Friday: 06:25:00.000 - 19:50:00.000
Saturday: 08:30:00.000 - 19:00:00.000
Sunday: 09:30:00.000 - 16:00:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
Yes
Oyster Validator
Yes
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: South Western Railway

Travelcard Zone
Yes

Zone 3

Smartcard Topup
Yes
Smartcard Notes
Yes

Mortlake ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Facilities

First Class Lounge
No
Seated Area
No
Waiting Room
No
Trolleys
No
Station Buffet
Yes

Coffee Shop on platform 1.

Toilets
Yes

Only accessible toilets are available. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Baby Change Facilities
No
Showers Available
No
Public Telephones
Yes
WiFi
Yes
Web Kiosk
No
Post Box
Yes
Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Service
Yes

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Website: https://www.southwesternrailway.com/contact-and-help/lost-property

Monday To Friday: 07:30:00.000 - 19:00:00.000
Weekend: Closed
: Closed

Accessibility

Help Line
Yes

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Passenger Help Points
Yes

Help points are available on all platforms

Staff Assistance Available
No
Induction Loop
Yes
Accessible Ticket Machines
Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter
No
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Step Free Access
Yes

partialStation

Step-free category B Station - There is step-free access to both platforms.

Interchange is via the stepped footbridge, or step-free via the road level crossing beside the station.

Ticket Gates
No
Impaired Mobility Set Down
No
Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 132

Sheltered: yes

Location: Platform 2

Storage Types Available: Compound

Storage Type 1: Wheel Racks

Car Park
Yes

Name: Mortlake Car Park

Spaces: 13

Taxi Rank
No
Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

To Barnes: Mortlake High Street, bus stop A

To Richmond: Mortlake High Street, bus stop B

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Mortlake Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.