Ticket Office
On way in to access trains from Station Approach entrance
Monday To Friday: 06:10:00.000 - 20:00:00.000Saturday: 06:40:00.000 - 20:00:00.000
Sunday: 08:10:00.000 - 15:40:00.000
New Eltham railway station is a large station in Greenwich, London. It is managed by Southeastern.
Address
New Eltham station
Station Approach
off Footscray Road
New Eltham
Greater London
SE9 2AB
On way in to access trains from Station Approach entrance
Monday To Friday: 06:10:00.000 - 20:00:00.000 Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Applicable Operators: Southeastern
Zone 4
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Coffee kiosk and Selecta vending machine
Platform 1- Available during staffing hours
Departure Screens
Announcements
This station has Secure station accreditation - For more information contact 0345 322 7021
Website: https://www.nationalrail.co.uk/
Phone: 0345 322 7021
Website: https://www.nationalrail.co.uk/
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Website: https://www.nationalrail.co.uk/
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
There are two Ticket Vending Machine's on the station forecourt
There are standing height and wheelchair height ticket counters available.
Platform 1 Only available when staff present
partialStation
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2 via footbridge or side entrance from Footscray Road.
Spaces: 46
Sheltered: yes
Location: upside platform
You may leave your cycle in the rack provided however you do so at your own risk.
Storage Type: Stands
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Phone: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Name: Station Car Park
Operator: APCOA Parking
Spaces: 115
Towards Dartford - Bus stop J outside Ladbrokes on Footscray Road,
Towards Hither Green - Bus stop F outside the Co-Op on Footscray Road.
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