Norwich railway station is a very large regional interchange station in Norfolk. It is managed by Greater Anglia.
Address
Norwich station
Station Approach
Norwich
Norfolk
NR1 1EF
Applicable Operators: Greater Anglia
The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.
Self-service vending machines providing cold drinks and snacks
Free water refill point located on the station concourse, outside the customer service office
There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00
Departure Screens
Arrival Screens
Announcements
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Website: https://www.nationalrail.co.uk/
Phone: 0800 028 28 78
Website: https://www.nationalrail.co.uk/
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
1
Details of nearest taxis are shown on station information poster
Whole station
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the information desk in booking hall.
At the main station entrance
Spaces: 442
Sheltered: yes
Location: Cycle parking facilities can be located next to the station entrance, near the bus stops
Storage Type: Wheel Racks
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.
Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
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