Norwich Railway Station

Facilities

Norwich railway station is a very large regional interchange station in Norfolk. It is managed by Greater Anglia.

Address

Norwich station
Station Approach
Norwich
Norfolk
NR1 1EF

Tickets

Ticket Office
Yes
Monday To Friday: 04:45:00.000 - 20:45:00.000
Saturday: 04:45:00.000 - 20:45:00.000
Sunday: 06:45:00.000 - 20:45:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Greater Anglia

Smartcard Topup
Yes
Smartcard Notes
Yes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
Yes
Monday To Friday: 04:30:00.000 - 01:30:00.000
Saturday: 04:30:00.000 - 01:30:00.000
Sunday: 06:00:00.000 - 01:30:00.000

The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.

Trolleys
Yes
Station Buffet
Yes

AMT Coffee

Costa Coffee

Starbucks

Subway

Self-service vending machines providing cold drinks and snacks

Free water refill point located on the station concourse, outside the customer service office

Toilets
Yes

There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes
WiFi
Yes
Web Kiosk
No
Post Box
Yes
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
Yes

East of England Co-Op

Flowers by Nicole

Photo-Me digital passport photos

WHSmith

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Arrival Screens

Announcements

Customer Service
Yes

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
No

Accessibility

Help Line
Yes

Phone: 0800 028 28 78

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points
No
Staff Assistance Available
No

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

Induction Loop
Yes
Accessible Ticket Machines
Yes
Accessible Ticket Counter
Yes
Train Access Ramp
Yes
Accessible Taxis
Yes

1

Details of nearest taxis are shown on station information poster

NKS (RADAR) Toilets
Yes
Step Free Access
Yes

Whole station

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the information desk in booking hall.

Ticket Gates
Yes
Impaired Mobility Set Down
Yes

At the main station entrance

Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 442

Sheltered: yes

Location: Cycle parking facilities can be located next to the station entrance, near the bus stops

Storage Type: Wheel Racks

Car Park
Yes
Taxi Rank
No
Bus Services
Yes

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info​​​​​​​

Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Norwich Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.