New Cross Railway Station

Ticket Office

On way in to access trains from main entrance

Monday To Friday: 06:45:00.000 - 19:15:00.000
Saturday: 06:10:00.000 - 20:00:00.000
Sunday: 08:30:00.000 - 20:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southeastern

Travelcard Zone

Zone 2

Smartcard Topup

Smartcard Notes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Coffee kiosk

Toilets

Platform C- Available during staffing hours

Baby Change Facilities

Only available when staff present

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

newspapers

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Passenger Help Points

On platform

Staff Assistance Available

Monday To Friday: 06:10:00.000 - 00:20:00.000
Saturday: 06:10:00.000 - 00:20:00.000
Sunday: 06:10:00.000 - 00:20:00.000

Induction Loop

Accessible Ticket Machines

station forecourt/ booking hall

Accessible Ticket Counter

Counters can be raised or lowered to suit all customers

Train Access Ramp

NKS (RADAR) Toilets

Platform c- Available during staffing hours

Step Free Access

partialStation

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 22

Sheltered: yes

Location: on platform c

You may leave your cycle in the rack provided however you do so at your own risk.

Storage Type: Stands

Car Park

Taxi Rank

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Bus stop V on New Cross Road.

Cycle Hire

Port Link

Car Hire