Portslade Railway Station

Facilities

Portslade railway station is a medium sized station in Brighton and Hove City. It is managed by Southern.

Address

Portslade station
Portland Road
Portslade
West Sussex
BN3 5SG

Ticket Office

Monday To Friday: 05:55:00.000 - 19:20:00.000
Saturday: 05:55:00.000 - 19:20:00.000
Sunday: 08:10:00.000 - 15:45:00.000

Pre-purchase Collection

Penalty Fares

Applicable Operators: Southern

Smartcard Notes

For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard

Baby Change Facilities

Tourist Information Office

Customer Information Service

Departure Screens

Announcements

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.nationalrail.co.uk/

Help Line

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on: Phone - 0800 138 1016Textphone - 0800 138 1018

Phone: 0800 138 1016

Website: https://www.southernrailway.com/travel-information/travel-help/assisted-travel

Assistance can be pre booked up to two hours before departure by contacting .

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

Pressing the “emergency & assisted travel” button on a station Help Point
Calling our Assisted Travel team on: 0800 138 1016
Texting us on: 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Passenger Help Points

Staff Assistance Available

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.

Monday To Friday: 05:55:00.000 - 01:15:00.000
Sunday: 07:00:00.000 - 00:15:00.000

Accessible Ticket Machines

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Accessible Ticket Counter

Step Free Access

partialStation

This is a Category B2 station: Step-free access to both platforms via separate entrances and short steep ramps (above 1:10 gradient) Access between platforms via level crossing (over 400m).

Assistance Meeting Point is the Ticket Office.

Impaired Mobility Set Down

Wheelchairs Available