Poole Railway Station

Facilities

Poole railway station is a large station on the Southampton - Weymouth Line in Poole Borough. It is managed by South Western Railway.

Address

Poole station
Serpentine Road
Poole
Dorset
BH15 2BQ

Tickets

Ticket Office
Yes

Located at entrance on platform 1 and in the booking hall

Monday To Friday: 05:55 - 19:00
Saturday: 07:00 - 18:00
Sunday: 09:00 - 19:00
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
Yes
Smartcard Topup
No

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
Yes
Station Buffet
No
Toilets
Yes

The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]

Baby Change Facilities
No
Showers Available
No
Public Telephones
Yes

Cards and Coins

WiFi
Yes
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Service
Yes

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 23:40 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 23:40 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Passenger Help Points
Yes

Help points are available on all platforms

Staff Assistance Available
Yes
Monday To Friday: 04:50 - 23:40
Saturday: 04:50 - 23:40
Sunday: 06:00 - 23:30
Induction Loop
Yes
Accessible Ticket Machines
Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter
No
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes
Step Free Access
Yes

Whole station

Step-free category B Station - There is level access to both sides of the station by ramps.

Interchange between platforms is via a ramped underpass at the London end of the platforms.

Ticket Gates
No
Impaired Mobility Set Down
No
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 90

Sheltered: yes

Storage Type: Wheel Racks

Car Park
Yes

Prices valid from the 28th July 2019 Weekend tickets available after 1200 Friday £11.30 Off Peak from 1600 Monday to Saturday

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Spaces: 146

Taxi Rank
No
Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Station forecourt, off Serpentine Road

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Poole Railway Station at other websites

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abcrailwayguide.uk is a Good Stuff website.