Reading Railway Station

Ticket Office

In ticket hall

Monday To Friday: 06:15:00.000 - 22:00:00.000
Saturday: 06:15:00.000 - 22:00:00.000
Sunday: 07:15:00.000 - 22:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Great Western Railway

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Toilets are located on Station Platforms and in The Brunel Arcade building

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Service

Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.

Induction Loop

Accessible Ticket Machines

Accessible ticket machines are located at the station entrance by the ticket office and at the car park.

Accessible Ticket Counter

Low-level accessible counter are located at the ticket office. All counters have hearing loop fitted.

Train Access Ramp

NKS (RADAR) Toilets

Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 8181, minicom: 020 7250 4119, fax: 020 7250 0212, email: [email protected], website: https://crm.disabilityrightsuk.org/

Step Free Access

Whole station

platforms can be reached via lift and bridge, ticket office is step free.

Ticket Gates

Impaired Mobility Set Down

Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge. Assisted travel meeting point - Customer Help desk main concourse. Please notify a member of staff.

Wheelchairs Available

Cycle Storage

Spaces: 344

Sheltered: yes

Location: Front of station, underground short stay car park and long stay car park.

Cycles can be carried free of charge,restrictions apply and you need to make a reservation up to two hours before the train leaves the station it is starting from. Please see our Cycling by train leaflet.

Storage Type: Stands

Car Park

Taxi Rank

Taxi rank is situated at the station entrance. Accessible taxi are available, please approach a member of staff for assistance.

Bus Services

Metro Link

Airport Link

For Heathrow Airport, change at Reading onto the frequent 'RailAir' luxury coach service. Runs every 20 minutes Monday to Friday daytimes; every 30 minutes Saturday & Sunday. For timetables and fares visit: www.railair.com/ or Tele: 0118 957 9498

Rail Replacement Services

At the North side of the station

Cycle Hire

Port Link

Car Hire