Swanley Railway Station

Facilities

Swanley railway station is a large station in Swanley, Kent. It is managed by Southeastern.

Address

Swanley station
Station Approach
off Goldsel Road
Swanley
Kent
BR8 8JD

Ticket Office

On way in to access trains from the car park

Monday To Friday: 06:00:00.000 - 18:30:00.000
Saturday: 07:00:00.000 - 19:00:00.000
Sunday: 08:00:00.000 - 14:30:00.000

Pre-purchase Collection

Oyster Notes

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine

Penalty Fares

Applicable Operators: Southeastern

Travelcard Zone

Zone 8

Smartcard Notes

Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Station Buffet

Coffee kiosk and Selecta vending machines

Toilets

Platforms 1/2- Available during staffing hours

Baby Change Facilities

Tourist Information Office

Retail Outlets

newspapers

Customer Information Service

Departure Screens

Announcements

Customer Service

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Passenger Help Points

On platform

Staff Assistance Available

Monday To Friday: 05:50:00.000 - 22:30:00.000
Saturday: 05:50:00.000 - 22:30:00.000
Sunday: 06:30:00.000 - 22:00:00.000

Accessible Ticket Machines

There are Ticket machines in the booking hall and by the entrance to Everest Place.

Accessible Ticket Counter

There are standing height and wheelchair height ticket counters available.

NKS (RADAR) Toilets

Platforms 1/2- Available during staffing hours

Step Free Access

partialStation

Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access available via main entrance from Station Approach Road onto all platforms via lifts. No step free access to station from Everest Place side of station. Stepped access is available from this side as is stepped access to all platforms from the overbridge.

Impaired Mobility Set Down