Shrewsbury Railway Station

Ticket Office

On the left in the station subway

Monday To Friday: 05:20:00.000 - 20:40:00.000
Saturday: 05:20:00.000 - 19:40:00.000
Sunday: 07:20:00.000 - 19:40:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Transport for Wales

Smartcard Topup

Smartcard Notes

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

The toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 03333 211 202

Website: https://www.nationalrail.co.uk/

Help Line

03333 211202

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

Monday to Saturday 05:00 to 01:00

Sunday 07:00 to 00:45

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Monday Tuesday Wednesday Thursday Friday Saturday: 05:00:00.000 - 01:00:00.000
Sunday: 07:00:00.000 - 00:45:00.000

Induction Loop

Accessible Ticket Machines

The ticket machine(s) take cash, and major debit and credit cards.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

The National key toilets are located on Platform 4a; these toilets are operated by a radar key.

Step Free Access

partialStation

Category B.

Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 93

Sheltered: yes

Location: There are several cycle parking areas at Shrewsbury station. 28 Rail stands providing for up to 55 bicycle parking spaces are located at the northern end of Platform 7. These are beyond the gateline. 8 Rail stands providing for up to 16 bicycle parking spaces are located to the right of the main station entrance, by the station forecourt. 2 Rail stands providing for up to 4 bicycle parking spaces are located by the exit from the station forecourt onto Castle Gates. 6 Rail stands providing for up to 12 bicycle parking spaces are located at the north end of Platform 3. 3 Rail stands providing for up to 6 bicycle parking spaces are located in the middle of Platform 3.

45 hoops

Storage Type: Stands

Car Park

Taxi Rank

Pick up and set down

Bus Services

Bus stops are located near the station on Castle Street. 

Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables: www.arrivabus.co.uk

Buy a Shrewsbury PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Metro Link

Airport Link

Rail Replacement Services

The rail replacement bus stop is at the station front.

Cycle Hire

Port Link

Car Hire