Stowmarket Railway Station

Ticket Office

Monday To Friday: 06:15:00.000 - 19:30:00.000
Saturday: 07:20:00.000 - 16:30:00.000
Sunday: 09:15:00.000 - 18:30:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Greater Anglia

Smartcard Topup

Smartcard Notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

First Class Lounge

Seated Area

Waiting Room

Monday To Friday: 05:30:00.000 - 20:00:00.000
Saturday: 05:30:00.000 - 20:00:00.000
Sunday: 08:30:00.000 - 19:00:00.000

The waiting rooms are located in the station buildings on Platform 1 (for trains towards Ipswich and London) in between the ticket machine and the footbridge, and next to the 'Steam' coffee shop on Platform 2 (for trains towards Cambridge, and Norwich).

Trolleys

Station Buffet

'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries

Self-service vending machine providing cold drinks and snacks

Toilets

Male and female toilets are located on Platform 2 (for trains towards Cambridge, and Norwich), between the waiting room and the side entrance. An accessible toilet is available for radar key holders, located adjacent to the cycle stands and lockers on Platform 2. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:30 - 20:00Saturday 05:30 - 19:00Sunday 08:30 - 19:00

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 028 28 78

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Help points can be found at the following location(s):

• Platform 1 (for trains towards Ipswich and London) - Next to the ticket machine, fixed to the platform-facing wall of the station building
• Platform 2 (for trains towards Cambridge, and Norwich) - Next to the customer service office, fixed to the platform-facing wall of the station building

Staff Assistance Available

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By calling 0345 600 7245 (option 4)
• By selecting the help button on one of the ticket machines at this station
• By using one of the two Help Points at this station

Monday To Friday: 05:00:00.000 - 22:15:00.000
Saturday: 05:00:00.000 - 22:15:00.000
Sunday: 07:00:00.000 - 22:15:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

Step free access between platforms is available via the level crossing, although some wheelchair users or customers with restricted mobility may find this route difficult as there is a distance of approximately 600 metres between the two platforms. Wheelchair users or customers with restricted mobility are therefore advised to access the station via Creeting Road West for journeys towards Ipswich and London, or via Prentice Road when heading towards Cambridge, and Norwich. Changing between platforms may take longer than expected due to the level crossing having barriers down, so please allow sufficient time if you are changing trains here.

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 88

Sheltered: yes

Location: There are five cycle stands next to the stepped entrance on to Platform 1 (for trains towards Ipswich and London) from the carpark off Creeting Road West. There are also two cycle lockers under the footbridge steps on Platform 1 as well as a further 14 cycle stands on the same platform, which are located under the canopy towards the level crossing.In addition, there are four cycle stands and a sheltered cycle parking area providing 30 spaces in the carpark accessed from Prentice Road, next to the taxi office. A further four cycle stands and two cycle lockers are outside the toilets on Platform 2 (for trains towards Cambridge, and Norwich).

Storage Types Available: Lockers

Storage Type 1: Stands

Storage Type 2: Wheel Racks

Car Park

Phone: 0345 050 7080

Website: https://www.ncp.co.uk/find-a-car-park/car-parks/stowmarket-station-g-anglia/

Name: Station Car Park

Operator: National Car Parks Ltd

Spaces: 382

Taxi Rank

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Rail replacement bus services pick up and drop off outside the main station entrance, which is accessed from Prentice Road.

Cycle Hire

Port Link

Car Hire