Shenfield Railway Station

Facilities

Shenfield railway station is a very large regional interchange station on the Shenfield - Ipswich Line in Essex. It is managed by Greater Anglia.

Address

Shenfield station
Hutton Road
Shenfield
Essex
CM15 8JD

Tickets

Ticket Office

Monday To Friday: 06:10:00.000 - 20:00:00.000
Saturday: 06:10:00.000 - 20:00:00.000
Sunday: 07:10:00.000 - 20:10:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Greater Anglia

Smartcard Topup

Smartcard Notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Facilities

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Vending machines

Toilets

The accessible (radar key) toilets are located on Platform 3/4 and Platform 5.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Located on concourse

Bureau De Change

Retail Outlets

News agent Passport Photo Booth

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Accessibility

Help Line

0800 028 28 78

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Help point available in ticket hall

Staff Assistance Available

Assistance is provided by station staff at all times during the hours of train service operation. Booking is recommended

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

This station has step free access to all platforms via lifts. Please note the station car park on Hunter avenue is approximately 300-400 metres away or about 4-5 min walk.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on relevant platform.

Ticket Gates