Sanderstead Railway Station

Facilities

Sanderstead railway station is a medium sized station in Croydon, London. It is managed by Southern.

Address

Sanderstead station
Station Approach
Sanderstead Road
South Croydon
London
CR2 0PL

Ticket Office

Monday To Friday: 05:50:00.000 - 00:10:00.000
Saturday: 05:50:00.000 - 23:35:00.000
Sunday: 07:40:00.000 - 23:45:00.000

Pre-purchase Collection

Oyster Notes

Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.

Penalty Fares

Applicable Operators: Southern, Thameslink

Travelcard Zone

Zone 6

Smartcard Notes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Toilets

Located on platform 1, to the left of the ticket office.

Baby Change Facilities

Tourist Information Office

Customer Information Service

Departure Screens

Announcements

Lost Property

If you have lost something at one of our stations or onboard our trains, please visit our website and use the webform to register your lost item. As some of our trains serve stations which are managed by other train operators (see below), you should also consider logging your lost item with them, just in case it's been handed in at one of their stations. ThameslinkSouth Western RailwaySoutheasternTransport for London including London OvergroundLondon North Western Railway If you have found an item of lost property, please hand it in to a member of staff.

Website: https://www.southernrailway.com/lostproperty

Help Line

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on: Phone - 0800 138 1016Textphone - 0800 138 1018

Phone: 0800 138 1016

Website: https://www.southernrailway.com/travel-information/travel-help/assisted-travel

Assistance can be pre booked up to two hours before departure by contacting .

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

Pressing the “emergency & assisted travel” button on a station Help Point
Calling our Assisted Travel team on: 0800 138 1016
Texting us on: 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Passenger Help Points

The Assistance Meeting Point is by the toilets on platform 1.

Staff Assistance Available

Staffed from first to last train every day

Accessible Ticket Machines

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Accessible Ticket Counter

Step Free Access

partialStation

This is a Category B2 station: Level access to both platforms via separate entrances. Long access route between platforms via street, steep in places (over 400m or gradient above 1:10).

The Assistance Meeting Point is by the toilets on platform 1.

Impaired Mobility Set Down