Staines Railway Station

Facilities

Staines railway station is a large station in Surrey. It is managed by South Western Railway.

Address

Staines station
Station Approach
Staines
Surrey
TW18 4LY

Tickets

Ticket Office
Yes

In the booking hall and at the entrance to platform 2

Monday To Friday: 06:15:00.000 - 20:00:00.000
Saturday: 06:10:00.000 - 19:55:00.000
Sunday: 07:10:00.000 - 18:40:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: South Western Railway

Smartcard Topup
Yes
Smartcard Notes
Yes

Staines ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
Yes
Trolleys
No
Station Buffet
Yes
Toilets
Yes

The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key.

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes
WiFi
Yes
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Service
Yes

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Website: https://www.southwesternrailway.com/contact-and-help/lost-property

Monday To Friday: 07:30:00.000 - 19:00:00.000
Weekend: Closed
: Closed

Accessibility

Help Line
Yes

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Passenger Help Points
Yes

Help points are available on all platforms

Staff Assistance Available
Yes
Monday To Friday: 05:15:00.000 - 00:00:00.000
Saturday: 05:15:00.000 - 00:00:00.000
Sunday: 07:00:00.000 - 00:00:00.000
Induction Loop
Yes
Accessible Ticket Machines
Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter
Yes

An accessible ticket office counter is available in the main station booking hall on the London-bound platform.

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes
Step Free Access
Yes

Whole station

Step-free category A Station - This station has step-free access to all platforms.

Ticket Gates
Yes
Impaired Mobility Set Down
No
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 142

Sheltered: yes

Location: Cycle Compound for 72 cycles located on Platform 1Booking Hall entrance, Platform 2

Storage Types Available: Stands

Storage Type 1: Wheel Racks

Car Park
Yes

Name: Staines car park

Spaces: 32

Taxi Rank
No
Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Station forecourt off Kingston Road

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Staines Railway Station at other websites

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abcrailwayguide.uk is a Good Stuff website.