Stoke-on-Trent Railway Station

Facilities

Stoke-on-Trent railway station is a large station on the Norton Bridge and Colwich Junction - Cheadle Hulme Line in Stoke-on-Trent City. It is managed by Avanti West Coast.

Address

Stoke-on-Trent station
Station Road
Stoke-on-Trent
Staffordshire
ST4 2AA

Tickets

Ticket Office
Yes

Ticket machines can be found in the booking hall.

Monday To Friday: 05:55:00.000 - 20:00:00.000
Saturday: 06:25:00.000 - 19:30:00.000
Sunday: 08:55:00.000 - 20:30:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Avanti West Coast

Smartcard Topup
Yes
Smartcard Notes
Yes

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Facilities

First Class Lounge
Yes
Monday To Friday: 05:45:00.000 - 21:00:00.000
Saturday: 10:00:00.000 - 18:00:00.000
Sunday: 12:00:00.000 - 20:00:00.000

There is currently no First Class lounge at this station

Seated Area
Yes
Waiting Room
Yes

Platforms 1 & 2

Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
No
WiFi
Yes
Web Kiosk
No
Post Box
Yes
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
Yes
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Arrival Screens

Announcements

Customer Service
Yes

Customers are encouraged to approach a member of station staff with any customer information enquiry.

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

08000 158 123 (08000 158 124 Textphone)

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points
Yes
Staff Assistance Available
Yes
Monday To Friday: 05:30:00.000 - 00:00:00.000
Saturday: 05:30:00.000 - 23:30:00.000
Sunday: 07:30:00.000 - 00:00:00.000
Induction Loop
Yes
Accessible Ticket Machines
No
Accessible Ticket Counter
Yes
Train Access Ramp
Yes
NKS (RADAR) Toilets
No
Step Free Access
Yes

Whole station

This station has step-free access to all platforms / the platform

Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 88

Sheltered: yes

Location: all platforms

The cycle hub on Platform 1 has space for 63 cycles.  There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).

63 spaces in platform 1 cycle hub

14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)

12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)

Storage Types Available: Compound

Storage Type 1: Lockers

Storage Type 2: Stands

Car Park
Yes
Taxi Rank
No
Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Rail replacement coach services can be found at the front of the station.

Cycle Hire
Yes

Brompton Bike Hire is available at the station.  They have two tariffs to chose from; frequent and leisure.  Each has an annual membership fee and a daily hire charge.  Please click here for more information.

Port Link
No
Car Hire
No

Things near Stoke-on-Trent Railway Station at other websites

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abcrailwayguide.uk is a Good Stuff website.