Southend Victoria Railway Station

Ticket Office

Monday To Friday: 05:30:00.000 - 22:00:00.000
Saturday: 06:30:00.000 - 21:00:00.000
Sunday: 06:40:00.000 - 22:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Greater Anglia

Smartcard Topup

Smartcard Notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

• Coffee shop
• Cold drinks vending machine
• Food vending machine

Toilets

The toilets are located near Platform 1. The National key toilets are located near Platform 1; these toilets are operated by a radar key. The National key toilets are only all toilets including accessible (radar key) toilets are located alongside platform 1

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Located on concourse

Bureau De Change

Retail Outlets

• Mini supermarket
• Passport Photo Booth

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 028 28 78

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Help points available on platforms 1 and 2

Staff Assistance Available

Assistance is provided by station staff during the hours of train service operation. Booking is recommended

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket Gates

Southend Victoria station has Secure Station Acreditation

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 62

Sheltered: yes

Location: Beside station building in secure compound

86 Sheffield Stand spaces

Storage Type: Stands

Car Park

Website: http://www.ncp.co.uk

Name: Station Car Park

Operator: National Car Parks Ltd

Spaces: 14

Taxi Rank

Bus Services

'First' and 'Arriva' operate a network of frequent local bus routes around Southend city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

Buy a Southend PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

Bus stops are located directly outside the station on Queensway and also on Victoria Avenue.

Metro Link

Airport Link

Bus services to Southend Airport

Rail Replacement Services

Replacement transport stop on station forecourt

Cycle Hire

Port Link

Car Hire