Shepherds Well Railway Station

Facilities

Shepherds Well railway station is a small staffed station in Shepherdswell with Coldred, Kent. It is managed by Southeastern.

Address

Shepherds Well station
Station Road
Shepherdswell
Kent
CT15 7PE

Tickets

Ticket Office
Yes

On way in to access trains from the Station Road entrance

Monday To Friday: 06:30:00.000 - 11:00:00.000
Saturday: Closed
Sunday: Closed
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
No
Penalty Fares
Yes

Applicable Operators: Southeastern

Smartcard Topup
Yes
Smartcard Notes
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
Yes

Heated waiting area in booking hall only available when staff are present

Trolleys
No
Station Buffet
No
Toilets
Yes

Booking Hall- Available during staffing hours

Baby Change Facilities
No
Showers Available
No
Public Telephones
No
WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

0345 322 7021

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Passenger Help Points
Yes

On platform

Staff Assistance Available
Yes
Monday To Friday: 06:30:00.000 - 11:00:00.000
Saturday: Closed
Sunday: Closed
Induction Loop
Yes
Accessible Ticket Machines
Yes

by entrance to platform 2

Accessible Ticket Counter
No
Train Access Ramp
Yes
NKS (RADAR) Toilets
No
Step Free Access
Yes

partialStation

Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 2 for services away from London available from main entrance. Step free access to platform 1 for services towards London available from side entrance from The Terrace. No step free interchange between platforms. Stepped access available via station footbridge.

Ticket Gates
No
Impaired Mobility Set Down
Yes
Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 16

Sheltered: yes

Location: Platform 2

You may leave your cycle in the rack provided however you do so at your own risk.

Storage Type: Stands

Car Park
No

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Southeastern

Taxi Rank
No
Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Station forecourt

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Shepherds Well Railway Station at other websites

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