Swansea Railway Station

Ticket Office

Ticket Office is located in the main Booking Hall.

Monday To Friday: 05:15:00.000 - 20:00:00.000
Saturday: 06:15:00.000 - 20:00:00.000
Sunday: 08:00:00.000 - 20:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Transport for Wales

Smartcard Topup

Smartcard Notes

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.

First Class Lounge

Seated Area

Waiting Room

The Waiting Room is open during Ticket Office hours but is closed between 14:00-16:00.

Trolleys

Station Buffet

Toilets

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 03333 211 202

Website: http://www.tfwrail.wales/lostproperty

Help Line

03333 211202

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

Staff help is available at this station within the Ticket Office Hours, outside of these times there are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Induction Loop

Accessible Ticket Machines

The ticket machines take cash, debit and credit cards.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Step Free Access

Whole station

Category A.

Step free access to all platforms.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 128

Sheltered: yes

Location: Cycle parking at Swansea station is provided at three locations. On Platform 1, there are 39 Sheffield stands providing for up to 78 bicycles to be parked. On Platform 4, there are 15 Sheffield stands providing parking for up to 30 bicycles. Outside the station, opposite the Grand Hotel there is a shelter with 10 Sheffield stands offering parking for up to 20 bicycles

64 Sheffield stands providing for 128 bikes are provided

Storage Type: Stands

Car Park

Website: https://www.apcoa.co.uk/tfwr

Name: Swansea Station

Operator: APCOA

Spaces: 41

Taxi Rank

Taxi rank is situated adjacent to the station

Bus Services

First operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

Frequent bus routes serve stops on the High Street (at the front of the rail station) going to the city centre and also the Quadrant Bus Station (for interchange onto all other routes). 

Buy a Swansea PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Metro Link

Airport Link

Rail Replacement Services

The rail replacement bus stop is at the station front.

Cycle Hire

There are no cycle hire facilities at this station

Port Link

Car Hire