Swanscombe Railway Station

Ticket Office

On way in to access trains onto Platform 1

Monday To Friday: 06:10:00.000 - 12:50:00.000
Saturday: 08:40:00.000 - 15:20:00.000
Sunday: Closed

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southeastern

Smartcard Topup

Smartcard Notes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Passenger Help Points

On platform

Staff Assistance Available

Monday To Friday: 06:10:00.000 - 12:50:00.000
Saturday: 08:40:00.000 - 15:20:00.000
Sunday: Closed

Induction Loop

Accessible Ticket Machines

by entrance to platform 1

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Category C. This station does not have step free access. Steps to all platforms. Interchange via main road bridge, cross over to use path on far side of the bridge.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 6

Sheltered: yes

Location: outside ticket office entrance

You may leave your cycle in the rack provided however you do so at your own risk.

Storage Type: Stands

Car Park

Taxi Rank

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Towards Greenhithe - Bus stop by the old George and Dragon public house.

Towards Northfleet - Bus stop on Galley Hill Road.* *Galley Hill Road is closed because of a landslip. Whilst the road is cloased, buses towards Northfleet stop at the tempoarry bus stop outside the station.

Cycle Hire

Port Link

Car Hire