Somerleyton Railway Station

Ticket Office

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Greater Anglia

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 028 28 78

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Help points can be found at the following location(s):

• Platform 2 (for trains towards Lowestoft) - There are two help points on this platform and both are fixed to the grey posts beneath the customer information screens. One is located between the former station building and the waiting shelter, and the other is next to the level crossing at the end of Station Road.

Staff Assistance Available

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance 
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By calling 0345 600 7245 (option 4)
• By using one of the two Help Points at this station

Assistance meeting point is on the platform.

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

This station has step free access to both platforms. However, please note that step free access to Platform 1 (for trains towards Norwich) is via the barrow crossing at the end of the platform. This ramp is quite steep so may not be suitable for all.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 6

Sheltered: no

Location: There are six wheel racks located between the station car park and Platform 2 (for trains towards Lowestoft), next to the entrance gate on to the platform.

Storage Type: Wheel Racks

Car Park

Phone: 0345 600 7245

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Greater Anglia

Spaces: 8

Taxi Rank

Bus Services

Metro Link

Airport Link

Rail Replacement Services

For pre-planned rail replacement ONLY- Served by minibus from Somerleyton Station Car Park which runs between Haddiscoe, Somerleyton and Lowestoft (as a shuttle for local journeys). This service connects into the main rail replacement bus service between Norwich and Lowestoft.

During emergency rail replacement please use other local stations, use the help point or speak to Station staff.

Cycle Hire

Port Link

Car Hire