Tunbridge Wells railway station is a large station in Kent. It is managed by Southeastern.
Address
Tunbridge Wells station
Mount Pleasant Road
Tunbridge Wells
Kent
TN1 1BT
The ticket office by the entrance to Platform 2, is staffed on Monday to Friday only from 06:00 to 14:30. Outside of these times, please visit the main ticket office by the entrance to Platform 1.
Monday To Friday: 05:55:00.000 - 21:40:00.000 
Applicable Operators: Southeastern
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Coffee shop and Selecta vending machines
On Platform 1 and Platform 2 - Available during staffing hours
Only available when staff present
Outside the station
newspapers
Departure Screens
Announcements
This station has Secure station accreditation - For more information contact 0345 322 7021
Website: https://www.nationalrail.co.uk/
Phone: 0345 322 7021
Website: https://www.nationalrail.co.uk/
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Website: https://www.nationalrail.co.uk/
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
booking hall
There are standing height and wheelchair height ticket counters available.
On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly
partialStation
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
Spaces: 118
Sheltered: yes
Location: car park, Platform 1& outside station
You may leave your cycle in the rack provided however you do so at your own risk.
Storage Type: Stands
both sides of station
(Links open in a new window)