Tunbridge Wells Railway Station

Facilities

Tunbridge Wells railway station is a large station in Kent. It is managed by Southeastern.

Address

Tunbridge Wells station
Mount Pleasant Road
Tunbridge Wells
Kent
TN1 1BT

Tickets

Ticket Office

On way in to access trains

Monday To Friday: 05:55:00.000 - 21:40:00.000
Saturday: 06:30:00.000 - 20:40:00.000
Sunday: 07:45:00.000 - 21:55:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southeastern

Smartcard Topup

Smartcard Notes

Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Coffee shop and Selecta vending machines

Toilets

On Platform 1 and Platform 2 - Available during staffing hours

Baby Change Facilities

Only available when staff present

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Outside the station

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

newspapers

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.

Passenger Help Points

On platform

Staff Assistance Available

Monday To Friday: 05:00:00.000 - 01:45:00.000
Saturday: 05:00:00.000 - 01:45:00.000
Sunday: 07:20:00.000 - 00:30:00.000

Induction Loop

Accessible Ticket Machines

booking hall

Accessible Ticket Counter

There are standing height and wheelchair height ticket counters available.

Train Access Ramp

NKS (RADAR) Toilets

On Platform 1 and Platform 2 - Available during staffing hours

Step Free Access

partialStation

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.

Ticket Gates