Ticket Office
The ticket office is located within the station building located between the two platforms.
Monday To Friday: 05:45:00.000 - 19:45:00.000Saturday: 05:45:00.000 - 19:45:00.000
Sunday: 09:15:00.000 - 17:15:00.000
Thornaby railway station is a very small unstaffed station in Thornaby, Stockton-on-Tees Borough. It is managed by TransPennine Express.
Address
Thornaby station
Mandale Road
Thornaby
Cleveland
TS17 6AW
The ticket office is located within the station building located between the two platforms.
Monday To Friday: 05:45:00.000 - 19:45:00.000 
Applicable Operators: TransPennine Express
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
Seating is available within the booking hall, which is heated, during staffed hours.
Refreshments are available from the shop in the booking hall.
A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
Departure Screens
Announcements
To speak to a member of our team, please call: 0345 600 1671.
Website: https://www.nationalrail.co.uk/
0800 107 2149
Website: https://www.nationalrail.co.uk/
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed.
When using the Help Point our CCTV will be monitoring your position for the duration of the call.
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
Whole station
This station is category A. Step free access is provided from the station entrance to the platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Spaces: 12
Sheltered: yes
Location: On the approach road opposite the ticket office
In addition 3 lockers are rentable from Stockton Council located in the Car Park.
Storage Type: Stands
Phone: 01895 262 122
Website: https://www.nationalrail.co.uk/
Name: Station Car Park
Operator: TransPennine Express
Spaces: 60
The nearest taxi rank is at the station entrance.
Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in. Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.
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