Tilbury Town Railway Station

Ticket Office

Monday To Friday: 05:10:00.000 - 19:15:00.000
Saturday: 06:15:00.000 - 19:30:00.000
Sunday: 08:10:00.000 - 16:15:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: c2c

Smartcard Topup

Smartcard Notes

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

The Accessible toilets are located on Platform 1.

The National key toilets can be accessed from the front of station; these toilets are operated by a RADAR key.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Monday - Friday, 08:00 - 20:00

Saturday, Sunday, Public Holidays 09:00 - 16:00.

Closed Christmas Day and Boxing Day

0345 744 4422 (option 3, followed by option 3)

[email protected]

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 03457 44 44 22

Website: https://www.c2c-online.co.uk/help-feedback/lost-property/

Monday To Friday: 08:00:00.000 - 20:00:00.000
Weekend: 09:00:00.000 - 16:00:00.000
: 09:00:00.000 - 16:00:00.000

Help Line

03457 44 44 22

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

Monday To Friday: 05:45:00.000 - 20:30:00.000
Saturday: 06:15:00.000 - 20:30:00.000
Sunday: 07:15:00.000 - 16:30:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Access from the front of station. This can be accessed using a radar key.

Step Free Access

Whole station

Lifts are available from street level to both platforms

Ticket Gates

Impaired Mobility Set Down

Outside station entrance to platforms 1 & 2

Wheelchairs Available

Cycle Storage

Spaces: 8

Sheltered: no

Location: Outside station entrance to platforms 1 & 2

Storage Type: Stands

Car Park

Taxi Rank

No

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Rail replacement buses in both directions depart from bus stops outside entrance to platform 2

Cycle Hire

Port Link

Buses running as Ensign Route 99 operate to Tilbury Riverside, for the Ferry to Gravesend.

These depart from the Bus Stop outside the ticket office on Platform 1.

Car Hire