Thornton Heath Railway Station

Ticket Office

Monday To Friday: 06:15:00.000 - 20:00:00.000
Saturday: 06:40:00.000 - 21:00:00.000
Sunday: 08:15:00.000 - 17:45:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southern

Travelcard Zone

Zone 4

Smartcard Topup

Smartcard Notes

For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Wifi information at this station

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Located outside main entrance

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.nationalrail.co.uk/

Help Line

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on: Phone - 0800 138 1016Textphone - 0800 138 1018

Phone: 0800 138 1016

Website: https://www.southernrailway.com/travel-information/travel-help/assisted-travel

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Passenger Help Points

Staff Assistance Available

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.

Monday To Friday: 05:25:00.000 - 01:10:00.000
Saturday: 05:25:00.000 - 01:10:00.000
Sunday: 05:30:00.000 - 01:10:00.000

Induction Loop

Accessible Ticket Machines

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

This is a Category A station: This station has step-free access to all platforms.

Assistance Meeting Point is in the Booking Hall near the cash machine.

Ticket Gates

Impaired Mobility Set Down

Located at the front of the station

Wheelchairs Available

Cycle Storage

Car Park

Taxi Rank

No

Bus Services

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Metro Link

Airport Link

Rail Replacement Services

The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.

Cycle Hire

Port Link

Car Hire