Twickenham railway station is a large station in Richmond upon Thames, London. It is managed by South Western Railway.
Address
Twickenham station
London Road
Twickenham
Greater London
TW1 1BD
Ticket office is located in the booking hall.
Ticket Vending Machines are by the Plaza lift and in the booking hall.
Monday To Friday: 06:40:00.000 - 20:20:00.000 
Applicable Operators: South Western Railway
Zone 5
Twickenham ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
The toilets are located on all the platforms. The National key toilets are located on Platforms 3 and 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Separate baby changing room.
Inside booking hall.
Departure Screens
Arrival Screens
Announcements
Please contact our Customer Service Centre on 0345 6000 650
Website: https://www.nationalrail.co.uk/
Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Monday To Friday: 07:30:00.000 - 19:00:00.000 0800 5282100
Website: https://www.nationalrail.co.uk/
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station during staffed hours. Please make yourself known to staff at the Ticket Gateline. Outside of staffed hours, the guard will provide boarding and alighting assistance. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. During staffed hours, make yourself know to the station staff, or outside of these hours, make your presence known to the guard who will step-down onto the platform, or you can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help points are available on all platforms
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Whole station
Step-free category A Station - This station has step-free access to all platforms.
Spaces: 78
Sheltered: yes
Location: Mezzanine Level
Storage Types Available: Compound
Storage Type 1: Wheel Racks
Name: Twickenham Car Park - from Sunday 17 September 2023
Spaces: 14
Towards Richmond and Strawberry Hill: London Road (A310) Bus Stop C outside station
Towards Hounslow: Bus Stop on Whitton Road
(Links open in a new window)