London Waterloo East Railway Station

Facilities

London Waterloo East railway station is a very small unstaffed station on the London - Chislehurst Line in Lambeth, London. It is managed by Southeastern.

Address

London Waterloo East station
Sandell Street
London
SE1 8NH

Tickets

Ticket Office
No
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
Yes
Oyster Validator
Yes
Smartcards Issued
No
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Southeastern

Travelcard Zone
Yes

Zone 1

Smartcard Topup
Yes
Smartcard Notes
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
Yes

Heated waiting room on Platform B and C Only available when staff present

Trolleys
No
Station Buffet
Yes

Coffee shops and Selecta vending machines

Toilets
Yes

Platform B and C - Available during staffing hours

Baby Change Facilities
Yes

Only available when staff present

Showers Available
No
Public Telephones
Yes
WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
Yes

newspapers

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point.

Passenger Help Points
Yes

On platforms and overbridge

Staff Assistance Available
Yes
Induction Loop
Yes
Accessible Ticket Machines
Yes

On overbridge from Waterloo Main station

Accessible Ticket Counter
No
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Platforms B and C - Available during staffing hours

Step Free Access
Yes

partialStation

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.

There is an entrance from Southwark underground station but this involves either steps or an escalator. 

There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations. 

Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge  to Waterloo East station.

Ticket Gates
Yes
Impaired Mobility Set Down
No
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Sheltered: no

Car Park
No
Taxi Rank
No
Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Bus alighting point in Sandell Street.

Cycle Hire
No
Port Link
No
Car Hire
No

abcrailwayguide.uk is a Good Stuff website.