Walton-on-Thames Railway Station

Facilities

Walton-on-Thames railway station is a large station in Surrey. It is managed by South Western Railway.

Address

Walton-on-Thames station
Station Avenue
Walton-on-Thames
Surrey
KT12 1NR

Tickets

Ticket Office

Outside the station entrance and in booking hall

Monday To Friday: 06:10:00.000 - 20:40:00.000
Saturday: 06:10:00.000 - 20:40:00.000
Sunday: 08:10:00.000 - 19:40:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: South Western Railway

Smartcard Topup

Smartcard Notes

Walton-on-Thames ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Facilities

First Class Lounge

Seated Area

Waiting Room

Heated seating area within the booking hall.

Trolleys

Station Buffet

A coffee shop on Platform 1.

Toilets

Baby Change Facilities

Separate baby changing room.

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Service

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.southwesternrailway.com/contact-and-help/lost-property

Monday To Friday: 07:30:00.000 - 19:00:00.000
Weekend: Closed
: Closed

Accessibility

Help Line

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Passenger Help Points

Help points are available on all platforms

Staff Assistance Available

Induction Loop

Accessible Ticket Machines

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

The National key toilets are located in the Booking Hall on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Step Free Access

partialStation

Step-free category B2 station - This station has step-free access from the main entrance to Platform 1 (for trains towards London Waterloo) via a ramp at a gradient of approximately 1:12. There is step-free access from Mayfield Road to Platform 2 (for trains towards Weybridge/ Woking) via a separate entrance and a long ramp at a gradient of approximately 1:20. There is no step-free access between platforms.

Ticket Gates